Booking Cancellation Policy

All bookings made on our website are non-refundable. 

You can change your booking dates up to 7 days before your check-in date. If you wish to do so, please email us with your booking details and the dates you would like to change to (subject to availability, which can be checked by searching dates on this website). You must obtain written confirmation from us with the amended booking details. An additional charge may be applicable if the new dates have a higher nightly rate.

If you need to cancel within 7 days of your check-in date, we will do our best to re-book the property with alternative guests. If the property is booked by alternative guests we will refund some or all of your booking, according to the length of the new booking. Unfortunately, if the property is not re-booked by alternative guests, we will not be able to issue a refund.

Refundable bookings can be made on Booking.com or airbnb.

Privacy Policy

Contact details

Email: hello@fairfield-property.co.uk

What information we collect, use, and why

We collect or use the following information to provide holiday let services.

• Names and contact details
• Addresses
• Payment details (including card or bank information for transfers and direct debits)
• Website user information (including user journeys and cookie tracking)

We collect or use the following personal information for dealing with guest queries:

• Names and contact details

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
• Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
• Your right to erasure – You have the right to ask us to delete your personal information. You can read more about this right here.
• Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
• Your right to object to processing – You have the right to object to the processing of your personal data. You can read more about this right here.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide holiday let services are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for dealing with guest queries:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

• Directly from you

How long we keep information

Your information will be stored for as long is required to fulfill holiday let services and business administration purposes. Your information will not be shared with any third parties.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.